HP LaserJet 6L Printer Manual Part No. C3990-90901

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Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners designed to give you the results you need, quickly and professionally.

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World Wide Web URL—Printer drivers, updated HP printer software, and product and

access to information over your

support information may be obtained from http://www.hp.com, or in Europe from

modem, we suggest these

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Call (800) 446-0522 (U.S.); (800) 268-1221 (Canada).

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Australia

(03) 9272-2627

Austria

0660-8128

Belgium (Dutch)

0800-1-1906

Belgium (French)

0800-1-7043

Canada

(800) 333-1917

China

(86 10) 6505 5280

Denmark

800-10453

English outside of UK

(31 20) 681-5792

Finland

9800-13134

France

05-905900

Germany

0130-810061

Hong Kong SAR

(852) 2506-2422

India

(011) 622-6420

Indonesia

(21) 352-2044

Italy

1678-59020

Japan

(81 3) 3335-8622

Korea

(02) 769-0543

Malaysia

(03) 298-2478

Netherlands

0800-22-2420

New Zealand

(09) 356 6642

Norway

800-11319

Philippines

(65) 291-7951

Singapore

(65) 275-7251

Spain

900-993123

Sweden

020-795743

Switzerland (German)

0800 55-1527

Switzerland (French)

0800 55-1526

Taiwan

02-719-5589

Thailand

(02) 661-3511

United Kingdom

0800-960271

United States

(800) 333-1917

image3Customer Support Options Worldwide

In addition to the phone numbers listed below, appendix A, “Warranty and Support Information” contains worldwide sales and service addresses and phone numbers for countries/regions not listed here.

U.S. and Canada:

Call (208) 323-2551 Mon-Fri 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain

Customer Support & Product

Time) free of charge during the Warranty Period; however, your standard long-distance

phone charges still apply. Please have your serial number ready when calling.

Repair Assistance

(Please refer to the warranty

Post-warranty telephone assistance is available to answer your product questions. Call

chapter of this manual for

(900) 555-1500 ($2.50* per minute, U.S. only), or call (800) 999-1148 ($25* per call,

additional product repair

Visa or MasterCard, U.S. and Canada) Mon-Fri 7 am to 6 pm and Saturday from 9 am

information.)

to 3 pm (Mountain Time). Charges begin only when you connect with a support

technician. *Prices subject to change.

European Customer Support Center Language and In-Country/RegionOptions Available

Open Monday-Friday 8:30-18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When

calling HP please have the following information ready:

• Product name and serial number

Date of purchase

Description of the problem

Dutch

Belgium:

02 626 8806

Norwegian

Norway:

22 11 6299

Netherlands:

020 606 8751

Danish

Denmark:

3929 4099

English

Ireland:

01 662 5525

Finnish

Finland:

0203 47288

UK:

0171 512 5202

Swedish

Sweden:

08 619 2170

International:

44 171 512 52 02

Italian

Italy:

02 26410350

French

France:

04 50 43 9853

Spanish

Spain:

902 321 123

Belgium:

02 626 8807

Portuguese

Portugal:

01 441 7199

German

Switzerland:

084 880 1111

Germany:

0180 5 25 81 43

Austria:

0660 6386

.

In-Country/RegionSupport Numbers

If you require support after your warranty has expired or additional product repair services, of if your country/region is not listed below, please refer to the Worldwide Sales and Service Offices in appendix A.

Africa/Middle East

(41 22) 780-7111

Malaysia

(603) 295-2566

Argentina

(54 1)

781-4059/69

Mexico D.F.

(52 5)

326-4600

Australia

(03) 9272 8000

Mexico Guadalajara

(52 3)

669 95 00

Brazil

(55 11) 709-1444

Mexico Monterey

(52 83)

378 42 40

Canada

(208) 323-2551

New Zealand

(64 9)

356-6640

China

(8610) 6261-4174; 6261-4175;

Philippines

(63 2)

894-1451

6261-4176; 6262-5666

Poland

(48 22)

37-5065

Czech Republic

(42 2)

471 7321

Portugal

(351 1)

301 7330

Greece

(30 1)

689 64 11

Russia

(7 095)

923-5001

Hong Kong SAR

800-7729

Singapore

(65) 272-5300

Hungary

(36 1)

252 4505

Switzerland

(41 1)

753 7111

India

(011) 6472366

Taiwan

(02) 717-9609

Indonesia

(21) 350-3408

Thailand

(662) 661-4011; 661-4012

Japan

(31 20) 581-3318

Turkey

(90 1)

224-5925

Korea

(82 2)

3270-0700; outside

Seoul, call 080-999-0700

HP LaserJet 6L Printer

User’s Manual

Copyright Information

© 1997 Hewlett-Packard Company

All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Part number: C3990-90901 First Edition, May 1997

Documentation Warranty Statement

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damage in connection with the furnishing, performance, or use of this manual.

Trademark Credits

Microsoft®, Windows® and MS-DOS® are U.S. registered trademarks of Microsoft Corporation.

Material Safety Data Sheet (MSDS)

The Toner Material Safety Data Sheet (MSDS) can be obtained by calling HP First at (800)

333-1917 or (208) 344-4809. International customers should refer to “Hewlett-Packard Services Worldwide” at the front of this manual for appropriate numbers and information.

FCC Regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase separation between equipment and receiver.
Connect equipment to an outlet on a circuit different from that to which the receiver is connected.

Consult your dealer or an experienced radio/TV technician.

Note: Any changes or modifications to the printer not expressly approved by HP could void the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

Canadian DOC Regulations

Complies with Canadian EMC Class B requirements.

<<Conforme á la classe B des normes canadiennes do compatibilité électromagnétiques. <<CEM>>.>>

CONTENTS

1Set Up

Introduction . . . . . . . . .

…………………1-1

Identifying Your Printer’s Parts . . . . . . . . . . . . . . . . . . . . . 1-1

Installing the HP LaserJet Toner Cartridge

…………..1-2

Connecting Your Printer’s Cable and Cord

…………..1-3

Attaching the Label to the Printer

……………….1-4

Loading Paper into the Printer

………………..1-5

Printer Software Information

…………………1-6

Minimum System Requirements . . . . . . . . . . . . . . . . . . 1-6

Installation Considerations . . . . . . . . . . . . . . . . . . . . . 1-6

Installing Your Printer’s Software

……………….1-7

Standard Installation for Windows 3.1x . . . . . . . .

…….1-7

Standard Installation for Windows 95 . . . . . . . .

…….1-7

Custom versus Typical Installation . . . . . . . . . .

…….1-8

Alternative Installation for Windows 3.1x . . . . . . .

…….1-8

Alternative Installation for Windows 95 . . . . . . . .

…….1-8

Using Online Help . . . . . . . . . . . . . . . . . . . .

…….1-9

Installing Memory Cards (DRAM) . . . . . . . . . . . .

……1-10

2Printer Control Panel

Using the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

3 Printing

Selecting Print Media . . . . .

………………..3-1

Selecting Media Types . . .

………………..3-1

Selecting Media Sizes . . .

………………..3-1

Selecting the Output Paper Path

……………….3-2

Using the Single-Sheet Input Slot . . . . . . . . . . . . . . . . . . . 3-3

Printing on Letterhead and Envelopes

…………….3-4

Printing Tasks . . . . . . . . .

………………..3-5

Printing on Both Sides (Duplexing) . . . . . . . . . . . . . . . . . 3-5

Pausing Your Printer Between Pages

……………3-6

Resetting Your Printer . . .

………………..3-6

Stopping a Print Job . . . .

………………..3-6

Printing on Special Media . . . . . . . . . . . . . . . . . . . . . . . 3-7 Additional Tips for Custom Sizes . . . . . . . . . . . . . . . . . . 3-7

Additional Tips for Transparencies . .

……………3-7

Additional Tips for Printing Labels .

……………3-7

Managing HP LaserJet Toner Cartridges

……………3-8

4 Troubleshooting

Solving Common Problems

………………….4-1

Printing a Self-Test Page

………………….4-1

Clearing Paper Jams .

………………….4-2

Paper Will Not Feed . .

………………….4-3

Cleaning Your Printer .

………………….4-4

EN  Contents-1

Solving Printer Problems . . . . . . . . . . . . . . . . . . . . .

.

4-5

Solving Print Quality Problems . . . . . . . . . . . . . . . . . .

.

4-7

Solving Software Problems . . . . . . . . . . . . . . . . . . . .

4-12

Solving Hard-to-Resolve Problems . . . . . . . . . . . . . . . . .

4-13

Networks and Switchboxes . . . . . . . . . . . . . . . . . . . . .

4-15

Out of Memory . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-15

A Warranty and Support Information

HP Limited 1-Year Warranty Statement . . . . . . . . . . . . . . . . A-1

Hardware Service during the Warranty Period . . . . . . . . . . . A-2

Hardware Service after the Warranty Period

………..A-2

HP LaserJet Toner Cartridge Warranty . . .

………..A-2

Accessories and Supplies Information

…………….A-3

HP Software License Agreement . .

…………….A-4

Worldwide Sales and Service Offices

…………….A-5

B Printer Specifications

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . B-2 VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . B-2 Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . B-2

Environmental Product Stewardship

………..

. . .

.

.

.

B-4

Laser Safety Statement . . . . .

…………

. . .

.

.

.

B-6

2-Contents

EN

1

Set Up

Introduction

Congratulations on your purchase of the HP LaserJet 6L printer. The following items are required to set up your printer:

· HP LaserJet 6L Printer  · Power Cord

· HP LaserJet Toner Cartridge  · Sheet of Printer Labels

·IEEE-1284 Compliant Parallel · HP LaserJet 6L Printer Software Disks Cable (not included)

Identifying Your Printer’s Parts

Before using your printer, make sure you can identify the following parts:

image4

Figure 1-1

A = Front Output Slot  G = Paper Input Support

B = Paper Path Lever  H = Single-Sheet Input Slot

C = Front Panel Button  I = Paper Input Bin

D = Indicator Lights  J = Paper Guides

E = Paper Output Bin  K = Printer Door

F = Paper Output Support

EN

Set Up  1-1

Installing the HP LaserJet Toner Cartridge

It is recommended that you use

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HP LaserJet toner cartridges. HP has

designed the printer, toner cartridges, and

toner formula to work together to give you

optimal image quality from your printer.

C a u t i o n

To prevent damage, do not expose the

toner cartridge to light for more than a few

minutes. For extended periods outside the

image6

printer, place the cartridge in a closed

drawer, return it to the original packaging,

or cover it completely with a cloth.

To install your HP LaserJet toner

cartridge, you will need to first remove the

toner cartridge from its packaging. (Save

the packaging for possible cartridge

storage and recycling.)

1  Open the Printer Door by pulling it

image7

toward you in a forward motion using

both hands.

2  Roll the toner cartridge back and forth

briskly to distribute the toner evenly

inside the cartridge.

3  Grasp the end of the clear sealing

tape on the side of the cartridge and

pull firmly to remove the entire length

of the tape. Once removed, the tape

image8

should measure twice the length of

the toner cartridge or 490 mm

(19.3 inches).

4  Hold the cartridge by the handle (so

that the arrows are facing the printer)

and slide it down and back into the

printer. The ends of the cartridge

slide into the black plastic grooves in

the printer. Push it firmly into place

and close the printer door.

N o t e

If toner gets on your clothing, wipe it off

with a dry cloth and wash clothing in cold

water. Hot water sets toner into fabric.

1-2  Set Up

EN

Connecting Your Printer’s Cable and Cord

image9

N o t e

For best results, it is imperative that you

use a high-quality IEEE-1284 compliant

parallel cable, such as the HP LaserJet

cable, between the printer and computer.

This cable supports all of your printer’s

advanced printing capabilities. If you

experience problems with your computer

not being recognized by your printer, you

may have a faulty cable.

image10

1  Connect a parallel cable to your

printer. Be sure not to force the cable

on upside down.

2  Secure the cable by snapping the two

wire clips from the printer to the

cable. A secure cable helps prevent

communication problems between

the computer and printer.

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3  Connect the other end of the cable to

a parallel port on your computer.

Secure the cable by tightening the

attached screws.

C a u t i o n

Be sure to connect the cable to a parallel

port on your computer rather than a serial

port. Connecting to the wrong port can

cause damage to your printer. See your

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computer’s documentation for more

information about the computer’s ports.

4  Connect the power cord between the

printer and a grounded power strip or

wall outlet.

Once the power is connected, the

indicator lights on the printer’s front panel

will turn on and then blink in sequence.

The Error (top) light will stay on if the

Paper Input Bin is empty.

You will not find an on/off switch on your

printer. After 15 minutes of inactivity, the

printer will automatically shift to a

powered-down state called SleepMode.

1 Set Up

.

EN

Set Up  1-3

Attaching the Label to the Printer

A sheet of labels was shipped in the

image13image14

Paper Output Bin of your printer. You will

need to attach the label titled “Remove

Paper Before Reloading” to your printer.

1  Carefully remove the label from its

backing sheet.

2  Attach the label to the printer’s Paper

Input Bin.

As the label indicates, always remove and

image15

realign all paper before reloading. By

doing so, you can reduce multiple paper

feeds or paper jams or both.

1-4  Set Up

EN

Loading Paper into the Printer

Before loading paper into the printer, you

image16

will want to raise the paper supports

located behind the Paper Input Bin and

the Paper Output Bin. Using paper

supports can help prevent unwanted

paper curl and paper jams. These

supports can be extended for different

lengths of paper.

1  Raise the supports on the Paper

Input Bin and on the Paper Output

image17

Bin until they snap into place.

2  Insert up to 100 sheets of paper into

the Paper Input Bin. Be careful not to

overfill the bin. The Ready (bottom)

light will come on.

3  Center the paper using the paper

guides on the Paper Input Bin.

If you want to test your printer, you can

image18

print the self-test page. To do so, make

sure the Ready (bottom) light is on and all

other indicator lights are off. Press and

release the Front Panel button. (If the

printer is in SleepMode [all lights are off],

you will need to press the Front Panel

button twice.) The Data (middle) light will

come on and the Ready (bottom) light will

blink. The self-test page prints.

N o t e

When adding paper to an existing stack in

the Paper Input Bin, always remove and

realign all paper to avoid multiple paper

feeds or paper jams or both.

1 Set Up

.

EN

Set Up  1-5

Printer Software Information

Before you can use your printer with any software programs, you must first install the printer’s software. Your printer’s software includes two printer drivers that support both Windows® 3.1x and Windows 95. The printer’s software will automatically select the optimal printer driver based on the requirements listed below.

Minimum System Requirements

PCL Driver

·386 processor
·4 MB RAM (Windows 3.1x) or

16 MB RAM (Windows 95)

·5 MB free disk space

Host-Based Driver

·486 processor
·8 MB RAM (Windows 3.1x) or

16 MB RAM (Windows 95)

·10 MB free disk space
·DOS 5.0
·Bidirectional communication

Installation Considerations

Some devices (such as a switchbox, zip drive, or software key) connected between the printer and the computer may prevent the printer from sending data back to the computer. If you are using one of these devices, some of your printer’s features will not be available to you, such as the status window.

During installation, if you get the message “HP LaserJet 6L printer has not been found,” check the following:

·Check the power cord connections and power source.
·Make sure you are using a high-quality IEEE-1284 compliant parallel cable.
·Ensure that any devices connected between the printer and the computer (such as a switch box or zip drive) have bidirectional capabilities.

If, after checking the items listed above, you still see the

“HP LaserJet 6L printer has not been found” message, click Continue to proceed with the PCL driver installation.

If the installation could not be successfully completed, see the Alternative Installation instructions later in this chapter.

1-6  Set Up

EN

Installing Your Printer’s Software

The following section lists several different methods of installation. Use the method that is appropriate for your computer system.

Standard Installation for Windows 3.1x

This setup installs the printer software for Windows 3.1x.

1Connect your HP LaserJet 6L printer to your computer using a high-quality IEEE-1284 compliant parallel cable.
2Ensure the power cord is connected to the printer.
3Insert Disk 1 into Drive A: (or B:).
4Select File from the Program Manager and choose Run.
5Type A:SETUP (or B:SETUP) and click OK.
6Follow the instructions on your screen to complete the installation.
7Remove the disk when the installation is complete.

Standard Installation for Windows 95

This setup installs the printer software for Windows 95.

1 Set Up

.

1

2

3

4

5

N o t e

6

7

8

9

10

N o t e

Click Start, select Shut Down, choose Shut Down the Computer, and click Yes.

Turn off your computer.

Connect your HP LaserJet 6L printer to your computer using a high-quality IEEE-1284 compliant parallel cable.

Ensure the power cord is connected to the printer.

Turn on your computer and restart Windows 95. The “New Hardware Found” screen appears.

If your computer does not display the “New Hardware Found” screen, you will need to follow these instructions: 1) Insert disk 1 into Drive A: (or B:), 2) Select Start, then select Run, 3) Type A:SETUP

(or B:SETUP) and click OK, then 4) Follow the instructions on your screen.

Select “Driver from Disk Provided by Hardware Manufacturer.” Click OK. The “Install From Disk” screen appears. Insert Disk 1 into Drive A: (or B:) and click OK.

Follow the instructions on your screen to complete the installation.

Remove the disk when the installation is complete.

If after installing the software and restarting Windows 95 your computer displays the screen “New Hardware Detected” and lists the HP LaserJet 6L printer, you will want to select “Do not install a driver (Windows will not prompt you again)” and click OK.

EN

Set Up  1-7

N o t e

C a u t i o n

Custom versus Typical Installation

During installation, you may see a dialog box asking if you prefer a Typical or a Custom installation. The Typical installation installs all of the HP recommended software.

If you choose to do a Custom installation, you will be asked whether you want to install the host-based driver or the PCL driver. (See the system requirements for the PCL driver and the host-based driver.) If you meet the system requirements and your printer is connected directly to your computer, select the host-based driver. If you meet the system requirements and you are going to access the printer across a network, select the PCL driver.

You will also need to select or clear the HP LaserJet 6L Help files. Select this option if you want to include online help files for your printing software. Finally, you will be asked to select or clear TrueType Fonts. Select this option if you want to install TrueType fonts.

By following the Alternative Installation instructions below, the PCL driver files and some help files will be installed. This setup will not install the status window.

Make sure that you quit all software that is currently running, such as Microsoft® Office Manager, virus checkers, and fax utilities.

Alternative Installation for Windows 3.1x

1Quit all software that is currently running.
2From the Program Manager, open the Main group.
3Open the Control Panel and Printers.
4Click Add. A list of printers will appear on your screen with Install Unlisted or Updated Printer highlighted.
5Click Install.
6Insert Disk 2 and click OK.
7Follow the instructions on your screen to complete the installation.
8Remove the disk when the installation is complete.

Alternative Installation for Windows 95

1Quit all software that is currently running.
2Click Start, then select Settings/Printers.
3Double-click on Add Printer.
4Click Next until you come to the List of Printer Manufacturers.
5Click Have Disk.
6Insert Disk 2 and click OK. The name of the printer driver will appear.
7Click Next. Then click Next again.
8Remove the disk when the installation is complete.

1-8  Set Up

EN

Using Online Help

When you installed your printer software, you also installed online help. Online help contains detailed procedures that guide you through any task you want to perform with your printer. It provides information that is specific to the current printing task. You can access online help by selecting Help in your HP LaserJet 6L program group.

Online help is also a troubleshooting tool. When problems occur, the quickest way to find a solution is to access your online help.

Online help supports the following software topics:

·Installation—provides installation information.
·Overview—summarizes information about the printer driver, the status window, and accessing online help.
·Driver Software—describes options available for your printer, such as number of copies and paper size.
·Status Window—describes options and features of your printer and gives detailed descriptions of status window messages.
·Troubleshooting—leads you through a question and answer troubleshooting scenario to determine and resolve problems.
·How Do I—provides information on printing tasks.

N o t e

Online help will not be available if you followed the Alternative

Installation instructions.

1 Set Up

.

EN

Set Up  1-9

Installing Memory Cards (DRAM)

Your HP LaserJet 6L printer is capable of

image19

accepting any 70ns or faster (such as a

50ns), 5V, DRAM memory card meeting

JEIDA specifications.

Hewlett-Packard offers 1-, 2-, and 4-MB

DRAM memory cards.

N o t e

Some printer drivers have an adjustable

image20

memory setting. After installing or

removing a memory card, this setting may

require an adjustment to reflect the new

memory total.

1  Unplug the power cord from the

printer.

2  Open the Printer Door, remove the

toner cartridge, and close the Printer

Door. Protect the toner cartridge from

light while working on the printer.

image21

3  Gently tip the printer onto its side so

that the memory cover is on top.

4  Remove the Memory Expansion

Cover by placing a finger through the

hole and pulling away from the printer.

5  Align the memory card with the

corner notch so it is positioned as

shown. Push it firmly into the printer.

image22

Replace the Memory Expansion Cover,

set the printer upright, reinstall the toner

cartridge, load the paper, and plug the

power cord back into the printer.

Print a self-test page to ensure that the

printer recognizes the additional memory

you have added. Your Total Memory in

the “Printer Configuration” section will

show the new memory total.

image23

1-10  Set Up

EN

2

Printer Control Panel

Using the Front Panel

The Front Panel consists of one button and three indicator lights.

· Error (Amber)

image24

· Data (Green)

image25

· Ready (Green)

image26

The lights will be in one of the following states:

image27

On

Off

image28

Blinking

EN

Printer Control Panel  2-1

The Front Panel

Use the Front Panel to determine the status of your printer and to accomplish the following tasks:

Status

image29image30image31image32image33image34image35image36image37image38image39image40image41image42

Condition

Cause

Action

No lights are on or blinking.

Printer is in SleepMode or

If you wish to print, press

power has been

and release the Front

disconnected.

Panel button or send the

job to print. If no response,

check the power cord.

Ready light is on steadily.

Printer is ready to print.

No action is necessary.

However, if you press and

release the Front Panel

button, a self-test page will

print.

Data light is on steadily

Printer is receiving or

No action is necessary.

and the Ready light is

processing data.

blinking.

Data light and Ready light

Unprinted data is in the

Press and release the

both remain on.

printer.

Front Panel button to print

the remaining data.

Data light is blinking.

Printer is in Manual Feed

Check that you have

mode.

loaded the correct paper.

Then, press and release

the Front Panel button to

print.

Error light remains on.

Printer is out of paper.

Load paper.

Printer has a paper jam.

Clear the paper path.

No toner cartridge.

Install the toner cartridge.

Printer door is open.

Close the printer door.

Error light is blinking.

Page may be too complex

See Chapter 4,

for the printer’s memory

“Troubleshooting.”

capacity.

All lights are on.

image43image44

Printer is indicating an internal problem.

See Chapter 4,

“Troubleshooting.”

All three lights are flashing

image45

simultaneously.

image46

The memory card may be slower than 70 ns.

See Chapter 4, “Troubleshooting.”

2-2  Printer Control Panel

EN

3

Printing

N o t e

Selecting Print Media

The type of media you select will affect printer performance and print quality.

Selecting Media Types

If available in your area, it is recommended that you use HP LaserJet or HP Multipurpose paper (since it has been designed specifically for use with your printer) or paper meeting HP’s specifications. You can also use recycled paper when the paper meets HP’s requirements. To order HP paper or the HP LaserJet Printer Family Paper Specification Guide, see “Accessories and Supplies Information” in appendix A.

Selecting Media Sizes

The Paper Input Bin can hold up to 100 sheets of 75 g/m2 (20 pound)

print media. The Single-Sheet Input Slot is designed to hold one sheet.

Both can be adjusted to hold media measuring from 76.2 x 127 mm

(3 x 5 inches) to 215.9 x 355.6 mm (8.5 x 14 inches). This includes, but

is not limited to, the following paper and envelope sizes:

· Letter (8.5 x 11 in)  · Legal (8.5 x 14 in)  · Executive (7.25 x 10.5 in)

· A4 (210 x 297 mm)  · COM10 Envelopes  · DL Envelopes

(4.125 x 9.5 in)  (110 x 220 mm)

· C5 Envelopes  · B5 Envelopes  · Monarch Envelopes

(162 x 229 mm)  (176 x 250 mm)  (3.875 x 7.5 in)

·Other Custom-Sized Media

Insert all media lengthwise (vertically) into the printer. If you want to print horizontally (landscape), make this selection through your software. Do not print on paper smaller than 76.2 x 127 mm (3 x 5 inches).

EN

Printing  3-1

Selecting the Output Paper Path

image47

C a u t i o n

To avoid paper jams, do not switch the

Paper Path Lever once printing begins.

1  Set the Paper Path Lever to the

upper position to use the Paper

Output Bin. By doing so, the sheets

will stack in the correct order.

2  Set the Paper Path Lever to the

lower position to use the Front

image48

Output Slot. This straight-through

path is the best output option to print

postcards, transparencies, labels,

envelopes, and heavy paper (100- to

157-g/m2 [28- to 42-lb] bond weight).

C a u t i o n

Do not allow more than one transparency,

20 sheets of paper, or other media to

stack up in front of the Front Output Slot.

A paper jam could result.

Adding Paper

When adding paper to an existing stack in

the Paper Input Bin, always remove and

realign all paper before reloading to avoid

multiple paper feeds.

3-2  Printing

EN

Using the Single-Sheet Input Slot

image49

You can print one sheet of print media at

a time without unloading the Paper Input

Bin. To do so, you will need to load one

sheet into the Single-Sheet Input Slot.

The printer will take from the Single-Sheet

Input Slot before it takes from the Input

Bin.

N o t e

The Single-Sheet Input Slot is helpful

image50

when the first page of your job is different

from the rest. For example, you may want

the first page of your print job on

letterhead, or you may want to print an

envelope first.

1Center the paper guides to the approximate size of the sheet you are using.
2Insert one sheet of print media, print side forward and top side down, into the Single-Sheet Input Slot.
3Readjust the paper guides to center the sheet.

image51

3 Printing

.

EN

Printing  3-3

Printing on Letterhead and Envelopes

Letterhead

image52

1  If you are printing a sheet of

letterhead followed by regular sheets

of paper, place a sheet of letterhead

into the (A) Single-Sheet Input Slot

and regular sheets of paper into the

(B) Paper Input Bin. If you are printing

several sheets of letterhead in

succession, fill the Paper Input Bin

(B) with the letterhead.

image53

2  Insert the letterhead with the print

side forward and the top side down.

image54

N o t e

If printing on embossed or pre-printed

paper, make sure the paper meets HP’s

paper specifications. To order the HP

LaserJet Printer Family Paper

image55

Specification Guide, see “Accessories

and Supplies Information” in appendix A.

Envelopes

If you are printing one envelope followed

by regular sheets of paper, place the

envelope into the (A) Single-Sheet Input

Slot and regular sheets of paper into the

(B) Paper Input Bin.

image56

If you are printing several envelopes in

succession, fill the Paper Input Bin (B)

with up to 10 envelopes, depending on

envelope construction and operating

environment. (In some cases, you may

only be able to load up to 7 envelopes,

such as if you live in an area with high

humidity.)

If you are printing only one envelope, use

the Single-Sheet Input Slot.

3  Insert the envelopes print side

forward as shown.

4  Set the Paper Path Lever to the

Lower position to reduce wrinkling

and curling.

3-4  Printing

EN

Printing Tasks

Your HP LaserJet 6L printer’s capabilities include duplex printing, pausing between pages, and stopping a print job. You can also reset your printer if necessary.

Printing on Both Sides (Duplexing)

When you print on both sides of a sheet, you may notice a difference in the way the printer performs. When printing on the second side, you may experience some difficulties such as getting the sheet to feed into the printer, or multiple feeds. In addition, the print quality may be different on the second side of the sheet. To minimize these problems, you will want to use paper meeting HP’s paper specifications. To order HP paper or the HP LaserJet Printer Family Paper Specification Guide, see “Accessories and Supplies Information” in appendix A.

1Print the first side of the sheet as you normally would. Some software programs include options that are useful when duplex printing such as printing just the “odd pages” or the “even pages.” Consult your software user’s manual.
2Allow the sheet to cool and flatten before printing on the second side to get the best possible print quality.
3Print the second side by placing the sheet back into the Paper Input Bin or the Single-Sheet Input Slot. Make sure the side that has already been printed is facing the back of the printer and the top edge of the paper is down, as illustrated in Figure 3-1.

image57

Figure 3-1

Tips for Duplex Printing

·To avoid paper curl, set the Paper Path Lever to the Lower position and use the Front Output Slot for a straight-through paper path.
·To print one page at a time, select the Manual Feed option in your software to pause the printer between pages.
·Make certain that the sheet’s leading edge is not bent or curled.

3 Printing

.

EN

Printing  3-5

Pausing Your Printer Between Pages

Occasionally, you may need the printer to pause so that you can load special media, such as letterhead. If you specify Manual Feed in your software, the printer will pause before the first page and between each page you print. This will give you time to load the special media. To resume printing, press and release the Front Panel button.

1In your software’s printer menu or bin/tray selection, select the Manual Feed mode.
2From your software, print the document.
3The Data light will blink when the page is ready to print, indicating that the printer is paused and waiting.
4After inserting the correct medium, briefly press and release the Front Panel button to print the page. The printer will take media from the Single-Sheet Input Slot first. If it does not find media in the Single-Sheet Input Slot, it will take media from the Paper Input Bin.

Resetting Your Printer

Resetting the printer accomplishes the following:

·Clears all data from the printer’s memory (including unprinted data, downloaded fonts, and macros).
·Finishes printing the current page.
·Removes some error conditions.
·Resets the printer to its factory default settings.

To Reset the Printer:

Press and hold the Front Panel button until the three indicator lights begin to blink in succession (about 5 seconds), then let go of the button. After resetting, the Ready light will remain lit if no printer errors are found.

Stopping a Print Job

If the file you send to the printer is only one or two pages long, you can stop the print job by resetting the printer as described above.

If you want to stop a large print job, follow the steps below:

1Remove the media from the Paper Input Bin except for any sheet that is currently being fed into the printer.
2Stop and delete the print job through your software.
3Reset the printer.

3-6  Printing

EN

Printing on Special Media

Your printer is designed to print on a variety of media, including transparencies, envelopes, and custom-made paper. It is recommended that you use HP media or media meeting HP’s specifications. See appendix A, “Accessories and Supplies Information” to order HP’s special media or the HP LaserJet Printer Family Paper Specification Guide.

1Set the Paper Path Lever to the Lower position to use the Front Output Slot for a straight-through paper path. This is important when printing media such as postcards, transparencies, labels, envelopes, and heavy paper (100- to 157-g/m2 [28- to 42-pound] bond weight).
2Adjust the paper guides to the approximate size of media you are using.
3Insert the media print side forward and top side down into the Single-Sheet Input Slot or the Paper Input Bin.
4Readjust the paper guides to center the media.
5Set the correct margins, paper size, and orientation in your software.
6Choose Print in your software.

Additional Tips for Custom Sizes

·Do not print on media smaller than 76.2 mm (3 inches) wide or 127 mm (5 inches) tall.
·Set margins of at least 6.4 mm (.25 inches) in your software.
·Always insert media lengthwise (vertically) into the printer. If you want to print in landscape mode, make this selection through your software.

Additional Tips for Transparencies

To avoid transparency curl, remove the transparency as it comes out of the printer and set it on a flat surface to cool.

Additional Tips for Printing Labels

·Do not use labels that are separating from the backing sheet or that are wrinkled or damaged in any way.
·Do not use any sheet of labels that has spaces in it where some of the labels have been removed.
·Do not feed a sheet of labels through your printer more than once.

3 Printing

.

EN

Printing  3-7

Managing HP LaserJet Toner Cartridges

It is recommended that you use HP LaserJet toner cartridges. HP has designed the printer, toner cartridge, and toner formula to work together to give you optimal image quality from your printer. To order an HP LaserJet toner cartridge, see “Accessories and Supplies Information” in appendix A.

You can expect a toner cartridge to print approximately 2500 pages when you are printing typical business letters with text covering about 5% of the page. A page containing graphics uses more toner and shortens the life of the cartridge.

Extending Toner Life through EconoMode

An excellent way to extend the life of your toner cartridge is by using EconoMode. EconoMode uses approximately 50% less toner than normal printing. The printed image is much lighter, but is adequate for printing drafts or proofs. You can set the EconoMode option through your software (refer to online help for more information).

Extending Toner Life by Redistributing Toner

Areas of faded print are often an indicator that the toner cartridge is near the end of its toner life. You can temporarily reestablish print quality by redistributing the remaining toner in the cartridge. (This is typically successful only one time.)

1Open the Printer Door and remove the toner cartridge.
2Hold the toner cartridge by the handle and pull it toward you so that it slides out of the plastic grooves. (Remember to protect the cartridge from light.)
3Briskly roll the toner cartridge back and forth to redistribute the toner evenly inside the cartridge.
4Reinsert the toner cartridge and close the door.

Recycling Toner Cartridges

To reduce landfill waste, HP has adopted a recycling program for empty toner cartridges. A postage-paid shipping label can be found inside your HP LaserJet toner cartridge box. Up to 95% of each returned toner cartridge is recycled for use as raw materials in the manufacture of new cartridges and in other industries. To join this recycling effort, follow the instructions provided in the toner cartridge box.

3-8  Printing

EN

4

Troubleshooting

Solving Common Problems

This chapter helps you solve common problems you may experience while using your printer. If you cannot resolve a problem, contact HP Customer Support for assistance. Phone numbers are listed on the support pages at the front of this manual.

Printing a Self-Test Page

A self-test page can be useful in identifying your printer’s configuration and to ensure that your printer is working properly.

To print a self-test page:

1Make sure that the Ready light is on and all other lights are off. If necessary, wake up the printer by briefly pressing and releasing the Front Panel button.
2Now briefly press and release the Front Panel button again. The Data light will come on and the Ready light will blink. Please wait for a self-test page to print.

If the self-test page does not print, try the following:

1Ensure that paper is loaded in the printer.
2Check the printer indicator lights to determine the status of your printer (See “Solving Printer Problems” later in this chapter).
3Contact Customer Support for assistance (refer to the support pages at the front of this manual for support options).

EN

Troubleshooting  4-1

Clearing Paper Jams

image58

Occasionally, paper can become jammed

while printing. The following list shows

some possible causes:

· The paper was loaded improperly.

· The Paper Path Lever was adjusted

while a job was printing.

· The Printer Door was opened while a

job was printing.

· The paper being used does not meet

image59

HP’s specifications.

· The paper being used was smaller

than 76.2 x 127 mm (3 x 5 inches).

To clear a paper jam:

C a u t i o n

Do not touch the black sponge roller

inside your printer. Touching it may

reduce the print quality on your media.

image60

1  Open the Printer Door and remove

the toner cartridge. Be sure to protect

the toner cartridge from light while

you work on the printer.

2  Press the Paper Release Lever.

3  If your paper jam is in the printer’s

input area, reach inside the printer

and carefully pull the sheet toward

you.

image61

4  If your paper jam is in the printer’s

output area, grasp the sheet and

carefully pull it upward.

5  After removing all sheets and

fragments of paper, replace the toner

cartridge and close the Printer Door.

The printer should return to a Ready state

as soon as you reload the paper.

4-2  Troubleshooting

EN

Paper Will Not Feed

If your print media does not feed into the

image62

printer, briefly press and release the Front

Panel button. The printer will again

attempt to feed the media. If this is

unsuccessful, try the following procedure:

1  Remove the print medium from the

Paper Input Bin, realign the media,

and reload it into the printer.

N o t e

image63

Be sure to center print media with the

paper guides. Also, verify that the guides

are not adjusted too tightly or too loosely

against the media.

2  Open the Printer Door.

3  Remove the toner cartridge, making

sure you protect it from light, and

check for a paper jam.

image64

4  Replace the toner cartridge and close

the door.

The printer will automatically resume

printing.

.

4 Troubleshooting

EN

Troubleshooting  4-3

Cleaning Your Printer

image65

To prevent excessive wear and preserve

print quality, keep the printer free of

excessive dust and debris.

N o t e

If you are noticing excessive amounts of

toner inside your printer, your toner

cartridge may be defective. It is

recommended that you use HP LaserJet

toner cartridges to insure high quality

image66

printing and to reduce incidents of

excessive toner in your printer.

WARNING!

Before cleaning the printer, disconnect it

from the power source.

C a u t i o n

Using ammonia-based cleaners on or

around the printer can cause damage to

the printer. Also, do not touch the black

sponge roller inside the printer. By doing

so, you can reduce the print quality of

your media.

1  Clean the outside of the printer with a

slightly damp cloth (use only water).

2  Clean the inside of the printer with a

dry, lint-free cloth. Remove all dust,

spilled toner, and particles of paper.

N o t e

If toner gets on your clothing, wipe it off

with a dry cloth and wash clothing in cold

water. Hot water sets toner into the fabric.

4-4  Troubleshooting

EN

Solving Printer Problems

Use the following table to help pinpoint and solve printer problems.

Symptom

Possible Cause

Solution(s)

The printer isn’t

The printer may be paused.

Resume printing from the status window or Print

responding after “print” is

Manager.

selected in the software.

The printer may be in Manual

Press and release the Front Panel button.

Feed mode (Data light

blinking).

The parallel cable between

Disconnect and reconnect the parallel cable between the

the printer and the computer

printer and the computer.

is not connected properly.

The parallel cable is defective.

If possible, attach your cable to another system and print

a job that you know works. You may also try using a

different parallel cable (IEEE-1284).

The wrong printer was

Check your software’s printer selection menu to see if

selected in your software.

you selected the HP LaserJet 6L printer.

The software for your printer

Check your software’s printer selection menu to make

is not configured for the

sure it is accessing the correct printer port.

correct printer port.

If your computer has more than one parallel port, make

sure the parallel cable is connected to the correct one.

The power cord is not

Check the power cord connection and the power source.

connected to the printer or

Try a different outlet.

the power source is not active.

The printer is connected to a

Check the switchbox setting.

switchbox that is not set up

Try connecting the printer directly to the computer. The

correctly.

switchbox may be defective.

The printer is malfunctioning.

If all the lights are on, the printer may be signaling a

hardware error. See “All the printer’s lights are on” on the

following page.

The Error (top) light

The printer is out of print

Add paper or other print media.

stays on.

media.

The printer door is open.

Close the door securely.

The toner cartridge is not

Open the door, reinstall the toner cartridge, then close

installed completely.

the door securely.

Paper is jammed in the

See “Clearing Paper Jams” earlier in this chapter.

printer.

The Error (top) light is

The page is too complex for

Briefly press and release the Front Panel button to

blinking.

the printer’s memory

resume printing. Some data loss may occur.

capacity, or the printer may

not be able to create the

See your printer driver Help for suggestions regarding

image fast enough to keep

printer memory usage.

pace with the printing

process.

Change your page to make it less complex by reducing

resolution to 300 dpi, or add optional printer memory (see

chapter 1).

Both the Data (middle) light

Unprinted data is in the

Briefly press and release the Front Panel button to print

and the Ready (bottom)

printer. (Your software did not

the rest of the data.

light are on steadily (not

send an “end of job” or “form

blinking).

feed” command.)

4 Troubleshooting

.

EN  Troubleshooting  4-5

Symptom

Possible Cause

Solution(s)

The Data (middle) light is

The printer is in Manual Feed

Make sure the correct paper is loaded into the printer.

blinking.

mode.

Briefly press and release the Front Panel button to

resume printing.

All the printer’s lights are

The printer is unplugged from

Check the power cord connections and power source. Try

off and the printer does not

the power source.

a different outlet.

respond after attempts to

wake it up.

The printer has

Refer to the support pages on the inside front cover for

malfunctioned.

support options.

All the printer’s lights are

The printer has a hardware

Disconnect the printer from the power source for 10

on.

error.

seconds, then reconnect it. If the lights remain on,

disconnect the printer from its power source again, this

time reconnecting after a 15-minute wait. If all three lights

come back on again, contact your HP authorized service

representative.

If you have added a memory card to your printer, remove

it and check the indicator lights. See chapter 1 for adding

and removing printer memory cards.

All three printer lights are

An incompatible memory

Remove the incompatible memory card and replace it

flashing simultaneously.

card has been installed.

with a 1-, 2-, 4-, or 8-MB, 70ns or faster (such as 50ns)

memory card. See chapter 1 for adding memory cards.

The printer is feeding

Paper guides are not

Remove the paper from the Paper Input Bin or the

multiple sheets or jams

adjusted properly.

Single-Sheet Input Slot. Tap the sides of the paper stack

frequently.

together, then reinsert the stack. Or reinsert the single

sheet into the slot. Slide the paper guides against the

sides of the stack in the Paper Input Bin or against the

single sheet in the Single-Sheet Input Slot to center the

paper. Make sure the guides are not adjusted too tightly.

The Paper Input Bin is too full.

More than one sheet was

added into the Single-Sheet

Input Slot.

The paper was poorly cut by

the manufacturer and is

sticking together.

The paper does not meet

HP’s specifications for print

media.

Remove some of the sheets. The Paper Input Bin can hold up to 100 sheets of 75g/m2 (20-pound) bond weight paper (less for heavier paper) or up to 10 envelopes (no more than 7 envelopes for areas with climates having high humidity).

Add only one sheet at a time into the Single-Sheet Input Slot. If printing more than one sheet of the same type of media, use the Paper Input Bin.

“Break” the ream of paper by curving it into an upside-down u-shape; this may effectively decrease multi-feeds. You may also try turning the paper around to feed the opposite end first.

Order HP’s paper specification guide. To order, see appendix A, “Accessories and Supplies Information.”

The output capacity was

exceeded in the Paper Output

Bin or Front Output Slot.

Do not allow more than 100 sheets of 75g/m2 (20-pound) bond weight paper (less for heavier paper) to fill the Paper Output Bin. Do not allow more than one transparency or 20 sheets of other media to stack up in front of the Front Output Slot.

4-6  Troubleshooting

EN

Solving Print Quality Problems

Use the following table to help pinpoint and solve print quality problems.

Problem

Cause

Solution(s)

Print is faded or

The toner cartridge may be getting low

See chapter 3, “Managing HP LaserJet

you notice a

on toner.

Toner Cartridges.”

block of

vertically aligned

The paper you are using may not meet

Order HP’s paper specification guide

white streaks.

HP’s paper specifications (for example, it

listed in “Accessories and Supplies

may be too moist or too rough).

Information” in appendix A.

Toner density setting may need to be

Adjust the setting through your software

adjusted.

or printer driver.

EconoMode may be on.

Turn EconoMode off through your

software or printer driver.

Stains or

The paper you are using may not meet

Order HP’s paper specification guide

smudges appear

HP’s paper specifications (for example, it

listed in “Accessories and Supplies

as small, round,

may be too moist or too rough).

Information” in appendix A.

black dots on the

front or back of a

You may be printing on the wrong side of

Remove the paper from the Paper Input

page. Sometimes

the paper.

Bin and turn it over. (The wrapper on

inconsistent

many reams of paper has an arrow

stains appear.

indicating the print side.)

The printer may need cleaning.

See “Cleaning Your Printer” in this

chapter.

The toner cartridge may be damaged.

Replace it if maintenance procedures do

not improve print quality. See chapter 3,

“Managing HP LaserJet Toner

Cartridges.”

Vertically-aligned

The toner cartridge may be damaged.

Replace it if maintenance procedures do

black streaks or

not improve print quality. See chapter 3,

smears appear

“Managing HP LaserJet Toner

on successive

Cartridges.”

pages.

The printer may need cleaning.

See “Cleaning Your Printer” in this

chapter.

image67image68image69image70

4 Troubleshooting

.

EN  Troubleshooting  4-7

Problem

Cause

Solution(s)

Horizontally

The toner cartridge may not be installed

Remove the cartridge and reinsert it. See

aligned black

properly.

chapter 1, “Installing the HP LaserJet

streaks or

Toner Cartridge” for installation

smears appear.

information.

The toner cartridge may be defective and

The toner cartridge may still be under

need replacing.

warranty. See “HP LaserJet Toner

Cartridge Warranty” in appendix A.

Printer may need repair.

See the support pages at the front of this

manual for support options.

Light character

The printer may need cleaning.

See “Cleaning Your Printer” in this chapter.

shadows or

repetitive marks

If you are using transparencies, they may

For ordering information, see

appear on the

not meet HP’s specifications.

“Accessories and Supplies Information”

page.

in appendix A.

The paper’s texture may be too coarse.

Try changing to a paper with a smoother

finish.

The toner cartridge may be damaged,

Replace the toner cartridge. See

causing a repetitive black flaw on every

“Accessories and Supplies Information”

printout.

in appendix A.

The toner cartridge’s photosensitive

Replace the toner cartridge. See

drum may have been overexposed to

“Accessories and Supplies Information”

bright light, causing repetitive defects

in appendix A.

(usually a fuzzy black area).

Vertical white

The printer’s internal mirror is

Contact an authorized HP service

stripes appear

contaminated.

representative to replace the printer’s

on the page.

internal mirror. See the support pages at

the front of this manual for support

options.

image71image72image73

Character voids  If you are using transparencies, they may

appear (white  not meet HP’s specifications.

areas within the

parts of

characters that

should be solid

black).  You may be printing on the wrong surface of the paper.

image74

The paper may not meet HP’s

specifications.

HP’s LaserJet transparencies are designed to minimize character voids. For ordering information, see “Accessories and Supplies Information” in appendix A.

Remove the paper and turn it around. (The wrapper on many reams of paper has an arrow indicating the print side.)

Order HP’s paper specification guide listed in “Accessories and Supplies Information” in appendix A.

4-8  Troubleshooting

EN

Problem

Cause

Solution(s)

Background

Background scatter results from bits of

Change the paper type, weight, or

scatter appears

toner distributed on the front or back of a

surface finish. To order HP’s paper

on a printed

printed page. Background scatter often is

specification guide, see “Accessories

page.

isolated to a specific area of the page.

and Supplies Information” in appendix A.

If background scatter occurs on an

envelope, try moving the text to an area

with no seams. Printing on seams can

cause this problem.

If this problem occurs on the back of a

printed page, it may be caused by spilled

toner inside the printer. See “Cleaning

Your Printer” in this chapter.

The page is

The toner cartridge may not be installed

Remove the cartridge and reinstall it. See

completely black. properly.

“Installing the HP LaserJet Toner

Cartridge” in chapter 1.

The toner cartridge may be defective and

The toner cartridge may still be under

need replacing.

warranty. See “HP LaserJet Toner

Cartridge Warranty” in appendix A.

The printer may need to be repaired if

See the support pages at the front of this

the problem continues after replacing the

manual for support options.

toner cartridge.

Characters are

A single sheet of paper may be defective.

Try reprinting the job.

only partially

printed (also

The print density may need adjusting.

Adjust the print density through your

referred to as

software or printer driver.

dropouts).

The moisture content of the paper may

Use paper from a fresh ream or a

be inconsistent or the paper may have

different source. To order HP’s paper

moist or wet spots on the surface.

specification guide, see “Accessories

and Supplies Information” in appendix A.

The paper may have been damaged by

Try using paper from a different source.

inconsistent manufacturing processes.

To order HP’s paper specification guide,

see “Accessories and Supplies

Information” in appendix A.

image75image76image77

4 Troubleshooting

.

EN  Troubleshooting  4-9

Problem

Cause

Solution(s)

The bottom of

Your page may be too complex for the

Set the resolution to 300 dpi through

the page is blank standard printer memory.

your software or printer driver.

or part of a

graphic’s image

You may need to install additional

is cut off.

memory. See chapter 1, “Installing

Memory Cards (DRAM).”

Check your printer driver’s online help for

suggestions that are specific to your

driver’s settings.

Pages are

Paper is curled or wrinkled when using

Use the Front Output Slot by pushing the

coming out of

the Paper Output Bin.

Paper Path Lever to the lower position.

the printer curled

This provides the straightest paper path.

or wrinkled.

See “Selecting the Output Paper Path” in

chapter 3.

Use the Paper Input Support located

behind the Paper Input Bin. See “Loading

the Paper into the Printer” in chapter 1.

Paper may not be stored properly.

Whenever possible, store paper in its

sealed ream at room temperature.

Blank Page

Page length and margins are not set

If you are printing on small paper and

(Occasional)

correctly for the paper size.

your page is blank, try printing on larger

paper to see where the image is printing.

Adjust the margins accordingly.

image78image79image80

Some sharing devices or networks may generate a blank page as a separator (contact your Network Administrator).

Your printer may be feeding two or more sheets of paper at a time because the paper is difficult to separate.

If you are on a network, try connecting the printer directly to the computer.

Remove the paper from the Paper Input Bin and align the edges of the paper. “Break” the ream of paper by curving it into an upside-down u-shape; this may effectively decrease multi-feeds. You may also try turning the paper around to feed the opposite end first.

Your software application may be sending an extra page-eject command.

Check your software’s printing configuration information. If you are using a word-processing program, check for a natural page break and a forced page break that are close to each other.

4-10  Troubleshooting

EN

Problem

Cause

Solution(s)

Blank Pages

The toner cartridge may be improperly

Make sure you removed the entire length

(All Pages)

installed.

of the sealing tape from the toner

cartridge before you installed it. See

“Installing the HP LaserJet Toner

Cartridge” in chapter 1.

image81

The toner cartridge may be completely out of toner.

The printer may need to be serviced.

Replace the toner cartridge. See “Accessories and Supplies Information” in appendix A.

Try printing a self-test page as described earlier in this chapter. If the page is still blank, the printer may need service. See the support pages at the front of this manual for support options.

Print is  The Paper Input Bin may be too full.

misaligned on

the page  The paper guides may not be adjusted

(Skewed pages).  properly.

image82

Try removing some of the paper.

Be sure to center the paper with the paper guides. Also, verify that the guides are not adjusted too tightly or too loosely against the paper.

The paper’s weight or surface finish may not meet HP’s specifications.

To order HP’s paper specification guide, see “Accessories and Supplies Information” in appendix A.

.

4 Troubleshooting

EN  Troubleshooting  4-11

Solving Software Problems

If you are having installation problems, check the following table. Also, you can refer to online help by selecting Help on your menu bar.

Installation Tips

Symptoms

Solution(s)

Window message during

Quit all software.

installation reads: “File in Use.”

Remove all software from the Startup group and then restart

Windows. Reinstall the printer drivers.

Cannot install the printer drivers.

Try the Alternative Installation as described in chapter 1.

Bidirectional communication has

The cable is not bidirectional. Use only a high-quality

not been established during

IEEE-1284 compliant parallel cable.

installation.

The cable is loose, or not directly connected.

In Windows 3.1x open the Control Panel and Printers. Select

HP LaserJet 6L and click Connect. Be sure that the correct

port has been selected and that “Fast Printing Direct to Port” is

checked.

Note: If any of the above apply, choose skip and continue

installation.

Your computer cannot read the

Check for the proper floppy drive (e.g., A: or B:).

installation disks.

Check the disks for damage.

Copy disks to the hard drive; then install from your hard drive.

Printing Tips

Printer is printing too slowly (PCL

In your printer software, select the Print Quality tab, then select

driver only).

Manual Settings. Click Settings, then choose HPGL/2 under

the Graphics mode.

Select 300 DPI under the Print Quality tab in your printer

software.

Window message reads: “Out of

Run HPWPRS.EXE in the directory C:\windows. Then, reboot.

memory, unable to print”

(Host-based only).

All Front Panel lights remain on

In your printer driver settings, select the Print Quality tab, then

when printing from spreadsheet

select Manual Settings. Click Settings, then choose HPGL/2

software.

under the graphics mode (PCL driver only).

Note: In your spreadsheet software this change must be made

under “Page Setup.”

Printer is not responding; the

Free up disk space on your computer or defragment the drive.

system is locked up.

Enable “Print Manager in Windows 3.1x systems” on your PC.

Run fewer software programs at the same time on your PC.

Do not perform I/O or processor-intensive tasks on your PC while

printing (e.g., sending a fax or playing a video).

Window message reads: “No Toner

Check the toner cartridge for proper installation.

or Door Open.”

Make sure the Printer Door is closed.

Reset the printer by unplugging the power cord and then

plugging it back into the outlet.

4-12  Troubleshooting

EN

Solving Hard-to-Resolve Problems

The following instructions will help you troubleshoot Windows printing

problems using DOS.

Before troubleshooting from DOS, make sure your printer can print a

N o t e

self-test page. (See “Printing a Self-Test Page” earlier in this chapter.)

To establish basic communication to the printer, follow the steps below:

1Exit Windows 3.1x. If in Windows 95, choose Start, Shut Down, and Restart the computer in MS-DOS®mode, respectively.
2At the command prompt (for example, c:\), type: Dir>PRN and press ENTER. This will send a directory of your hard drive to the printer.
3See the chart below for recommended solutions.

Printer Status

Response

Solution(s)

Both the Data light

Command prompt (c:\)

Press the Front Panel button.

and the Ready light

returned.

You will receive a printout of your hard drive’s

are on steadily (not

directory.

blinking).

Communication verified; return to Windows.

Data light comes on;

Command prompt (c:\)

No action is needed. Communication has been

Ready light flashes.

returned.

verified; return to Windows.

Printer is not

Flashing cursor; command

Verify that the Ready light is on.

responding.

prompt (c:\) not returned;

Hold down CTRL, then press and release Break

keyboard locked up.

to free the keyboard.

Disconnect, then reconnect the cable at both ends.

Reboot your computer.

Ensure a direct connection to the printer.

Try using a different parallel cable (IEEE-1284),

parallel port, or both.

Printer is not

DOS Message: “Write fault

Verify that the Ready light is on.

responding.

error writing device PRN.”

Specify the port name when sending directory (for

example, LPT1).

Verify that the power cord and the parallel cable

are plugged into the proper ports.

Disconnect, then reconnect the cable at both ends.

Ensure a direct connection to the printer.

Try using a different parallel cable (IEEE-1284),

parallel port, or both.

Printer is not

Command prompt (c:\)

Disconnect, then reconnect the parallel cable at

responding.

returned.

both ends.

Ensure a direct connection to the printer.

Hold down CTRL, then press and release Break

to free the keyboard.

Try using a different parallel cable (IEEE-1284),

parallel port, or both.

4 Troubleshooting

.

EN  Troubleshooting  4-13

Printer Status

Response

Solution(s)

Data light comes on;

Command prompt (c:\)

Disconnect, then reconnect the parallel cable at

Ready light flashes.

returned.

both ends.

Printed text is not

Ensure a direct connection to the printer.

legible, or random

Try using a different parallel cable (IEEE-1284),

characters are

parallel port, or both.

occurring on the page.

Data light comes on;

Command prompt (c:\)

Disconnect, then reconnect the parallel cable at

Ready light flashes.

returned.

both ends.

Only one line of text

Ensure a direct connection to the printer.

prints or all text is on

Try using a different parallel cable (IEEE-1284),

one line.

parallel port, or both.

Text files will print.

No error messages.

Disconnect, then reconnect the parallel cable at

Graphic files do not

All appears ok.

both ends.

print or print garbage.

Ensure a direct connection to the printer.

If copying a graphic file, type the following

command at the command prompt:

copy filename LPT1

where filename is the name of the graphic file.

(Be sure to leave a space before and after the file

name.)

Try using a different parallel cable (IEEE-1284),

parallel port, or both.

4-14  Troubleshooting

EN

Networks and Switchboxes

The printer’s status read-back feature requires a direct connection between the printer and the computer. Most devices connected between the printer and the host computer prevent the printer from sending data back to the computer.

If you use a mechanical switchbox, follow these guidelines:

·Do not switch while the printer is printing or receiving data (when the Ready light is blinking).
·Do not switch to a host computer that is OFF and then turn that computer ON. The Ready light on the printer will blink as if the computer is sending data. If the Error light is blinking, reset the printer. To do so, press and hold the Front Panel button for five seconds, then send the job again.
·Use a surge protector.

Out of Memory

If the Error light is blinking, the page may be too complex for the printer’s memory capacity. To clear this error, briefly press and release the Front Panel button. Printing will resume; however, some data loss may occur. To avoid this error in the future:

·Reset the printer. To do so, press and hold the Front Panel button for five seconds.
·See your online help for more suggestions regarding printer memory usage.
·Reduce resolution to 300 dpi with your software.
·Install additional printer memory. See chapter 1, “Installing Memory Cards (DRAM),” for information on installing additional memory.

4 Troubleshooting

.

EN

Troubleshooting  4-15

4-16  Troubleshooting

EN

A

Warranty and Support Information

HP Limited 1-Year Warranty Statement

1HP warrants to you the end-user customer, that HP hardware, accessories and supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
2HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.
3HP does not warrant that the operation of HP products will be uninterrupted or error free. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
4Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
5ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from state to state, province to province, or country to country.
6THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

EN

Warranty and Support Information  A-1

Hardware Service during the Warranty Period

If your hardware should fail during the warranty period, HP offers the following support options:

·Express Exchange (available in the U.S. and Canada only): HP provides a printer (remanufactured to like new condition) to you on the next working day.
·HP Authorized Service Provider: You can return your printer to a local authorized service dealer.
·HP Repair Services: You can return your printer to an HP repair office.

When sending equipment, we recommend insuring the equipment for shipment. Also include a copy of your proof of purchase.

Hardware Service after the Warranty Period

If your hardware fails after the warranty period, contact an authorized Hewlett-Packard Dealer Repair Center or a designated Hewlett-Packard Repair Center. If you have a Hewlett-Packard Maintenance Agreement, request service under your agreement.

HP LaserJet Toner Cartridge Warranty

HP LaserJet toner cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. You know your HP toner is depleted when you begin to see faded or light type on your printed page.

The warranty, extended for the life of the cartridge, covers any defects or malfunctions in your new Hewlett-Packard toner cartridge. HP will, at HP’s option, either replace products which prove to be defective or refund your purchase price.

In the event the cartridge proves to be defective, attach a printout sample illustrating what the defective cartridge is printing and return to the place of purchase.

IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

C a u t i o n

Shipping damage as a result of inadequate packaging is the customer’s

responsibility. Use the original packing materials whenever possible.

For technical support assistance regarding your printer within the

one-year warranty period, see the support pages at the front of this

manual.

A-2  Warranty and Support Information

EN

Accessories and Supplies Information

The following table lists items that are available from HP Direct Ordering and through your local authorized HP dealer.

·For most items, call HP Direct Ordering at (800) 538-8787 (U.S.). To order HP LaserJet paper, call (800) 471-4701.
·To find a dealer near you (or if your dealer is temporarily out of stock), call the HP Customer Information Center (800) 752-0900.
·For ordering information outside of the U.S., see “Worldwide Sales and Service Offices” in this appendix.

Option

Part Number

HP LaserJet

Printer Family Paper

Specification Guide

5002-1801

HP LaserJet toner

C3906A

cartridge

C3906F (Asia only)

HP LaserJet parallel

printer cable (IEEE-1284)

Two meter A to B:

C2950A

Three meter A to B:

C2951A

1 MB Memory Upgrade

C3939A HP Jeida Memory Card

2 MB Memory Upgrade

C3938A HP Jeida Memory Card

4 MB Memory Upgrade

C3148A HP Jeida Memory Card

Transparencies

Letter

C2934A

A4

C2936A

Labels

92296A – H/J/K Various Sizes

HP MultiPurpose Paper

HPM 1120 – High bright, 20 lb., 8.5 x 11 inch

HP LaserJet Paper

HPJ 1124 – Extra bright, 24 lb., 8.5 x 11 inch

..

A Warrantyand

Support

EN  Warranty and Support Information  A-3

HP Software License Agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS.

HP SOFTWARE LICENSE TERMS

The following License Terms govern your use of the accompanying Software unless you have a separate written agreement with HP.

License Grant. HP grants you a license to Use one copy of the Software. “Use” means storing, loading, installing, executing or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for “concurrent use”, you may not allow more than the maximum number of authorized users to Use the Software concurrently.

Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title or ownership in the Software and is not a sale of any rights in the Software. HP’s third party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any bulletin board or similar system.

No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP’s prior written consent is obtained. In some jurisdictions, HP’s consent may not be required for disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form.

Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

U.S. Government Restricted Rights. The Software and documentation have been developed entirely at private expense and are provided as “Commercial Computer Software” or “restricted computer software.” They are delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101 (a), or as “Restricted computer software” as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and Documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product.

A-4  Warranty and Support Information

EN

Worldwide Sales and Service Offices

Hewlett-Packard products are sold and supported worldwide through Hewlett-Packard Sales and Service Offices and through dealers. There are more than 240 Hewlett-Packard Sales and Service Offices worldwide.

Argentina:

Australia:

Before calling an HP Sales and

Hewlett-Packard Argentina

Hewlett-Packard Australia Ltd.

Service office, be sure to contact

Montañeses 2140/50/60

31-41 Joseph Street

the appropriate Customer Support

1428 Buenos Aires

Blackburn, VIC 3130

Center number listed in the front of

Phone: (54 1) 787-7100

Phone: (61 3) 272-2895

your manual.

Fax: (54 1) 787-7213

Fax: (61) 3/898-7831

Hardware Repair Center and Extended

Warranty Support: 131047

Customer Information Center: 131347

Austria:

Belgium:

Canada:

Hewlett-Packard GmbH

Hewlett-Packard Belgium SANV

Hewlett-Packard (Canada) Ltd.

PO Box 72

Boulevard de la Woluwe

17500 Trans Canada Highway

Lieblgasse 1

100 Woluwedal

South Service Road

A-1222 Wien

B-1200 Bruxelles

Kirkland, Québec H9J 2X8

Phone: (43) 1-25 000-0

Phone: (32 2) 761-31-11

Phone: (514) 697-4232

Fax: (43) 1-25 000-444

Fax: (32 2) 763-06-13

Fax: (514) 697-6941

Hewlett-Packard (Canada) Ltd.

5150 Spectrum Way

Mississauga, Ontario L4W 5G1

Phone: (905) 206-4725

Fax: (905) 206-4739

Brazil:

China:

Czech Republic:

Edisa Hewlett-Packard SA

China Hewlett-Packard Co. Ltd.

Hewlett-Packard S.R.O.

Av. Do Contorno, 6321

Level 5, West Wing Office

Novodvorská 82

12° andar

China World Trade Center

CZ-14200 Praha 4

30110-110—Belo Horizonte—MG

No. 1, Jian Guo Men Wai Avenue

Phone: (42 2) 613 07 111

Phone: (55 31) 221-8845

Beijing 100004

Fax: (42 2) 47 17 611

Fax: (55 31) 221-8836

Phone: (86 1) 505-3888, ext. 5450

Fax: (86 1) 505-1033

Hardware Repair Center and

Extended Warranty Support:

(8610) 6262-5666 ext. 6101/2

6261-4167

Denmark:

Far East Region:

Finland:

Hewlett-Packard A/S

Hewlett-Packard Asia Pacific Ltd.

Hewlett-Packard Oy

Kongevejen 25

17-21/F Shell Tower, Times Square

Piispankalliontie 17

DK-3460 Birkerød

1 Matheson Street, Causeway Bay

FIN-02200 Espoo

Phone: (45 45) 99 10 00

Hong Kong SAR

Phone: (358 0) 887 21

Fax: (45 42) 81 58 10

Phone: (852) 2599-7777

Fax: (358 0) 887 2477

Fax: (852) 2506-9244

Hardware Repair Center:

(852) 2599-7000

Extended Warranty Support:

(852) 2599-7000

Customer Information Center:

(852) 2599-7066

France:

Germany:

Greece:

Hewlett-Packard France

Hewlett-Packard GmbH

Hewlett-Packard Hellas

42 Quai du Point du Jour

Herrenberger Strasse 130

62, Kifissias Avenue

F-92659 Boulogne Cedex

71034 Böblingen

GR-15125 Maroussi

Phone: (33) 146/10 17 00

Phone: 0180-5326222

Phone: (30) (1) 68 96 411

Fax: (33) 146/10 17 05

0180-5258143

Fax: (30 1) 68 96 508

Fax: 0180 5316122

A

..

Warranty and Support

EN  Warranty and Support Information  A-5

Hungary:

India:

Italy:

Hewlett-Packard Magyarorszag

Hewlett-Packard India Ltd.

Hewlett-Packard Italiana SpA

Erzsebet kiralyne utja 1/c

Paharpur Business Centre

Via Giuseppe di Vittorio, 9

H-1146 Budapest

21 Nehru Place

Cernusco Sul Naviglio

Phone: (36 1) 122-7411

New Delhi 110 019

I-20063 (Milano)

(36 1) 252-4505

Phone: (91 11) 6472311

Phone: (39 2) 92 12 1

Fax: (36 1) 122-3692

Fax: (91 11) 6461117

Fax (39 2) 921 044 73

Hardware Repair Center and

Extended Warranty Support:

(011) 6425073

Japan:

Korea:

Latin American Headquarters:

Hewlett-Packard Japan, Ltd.

Hewlett-Packard Korea

5200 Blue Lagoon Drive

3-29-21 Takaido-higashi

25-12, SHP House

Suite 950

Suginami-ku, Tokyo 168

Yoido-dong, Youngdeungpo-ku

Miami, FL 33126

Phone: (81 3) 3331-6111

Seoul 150-010

U.S.A.

Fax: (81 3) 3335-1478

Phone: (82 2) 769-0114

Phone: (305) 267-4220

Hardware Repair Center:

Fax: (82 2) 784-7084

0473-55-6660

Hardware Repair Center:

(02) 3270-0710

Extended Warranty Support:

(82 2) 3770-0365, 3770-0359

México, D.F.:

México, Guadalajara:

México Monterrey:

Hewlett-Packard de México,

Hewlett-Packard de México,

Hewlett-Packard de México,

SA de CV

SA de CV

S.A. de C.V.

Prolongación Reforma No. 700

Monte Morelos No. 299

Batallón de San Patricio 111

Lomas de Santa Fe

Fracc. Loma Bonita

Piso 23-Torre Comercial América

01210 México, DF

45060 Guadalajara, Jal.

Colonia del Valle

Phone: (52 5) 326-4600

Phone: (52 3) 669-9302

66269 Garza Garcia, Nuevo León

Fax: (52 5) 326-4274

Fax: (52 3) 669-9560

Phone: (52 8) 368-5100

Fax: (52 8) 356-7498

Middle East/Africa:

Netherlands:

New Zealand:

ISB HP Response Center

Hewlett-Packard Nederland BV

Hewlett-Packard (NZ) Limited

Hewlett-Packard SA

Startbaan 16

Ports of Auckland Building

Rue de Veyrot 39

NL-1187 XR Amstelveen

Princes Wharf, Quay Street

P.O. Box 364

Postbox 667

PO Box 3860

CH-1217 Meyrin – Geneva

NL-1180 AR Amstelveen

Auckland

Switzerland

Phone: (31 20) 547 69 11

Phone: (64 9) 356-6640

Phone: (41) 22 780 41 11

Fax: (31 20) 547 77 55

Fax: (64 9) 356-6620

Hardware Repair Center and

Extended Warranty Support:

0800 733 547

Customer Information Center:

0800-651-651

Norway:

Poland:

Portugal:

Hewlett-Packard Norge A/S

Hewlett-Packard Polska

Hewlett-Packard Portugal

Postboks 60 Skøyen

ul.Newelska 6

Rua Gregório Lopes

Drammensveien 169

PK-01-447 Warszawa

Lote 1732B

N-0212 Oslo

Phone: (48) 22 375065

P-1400 Lisboa

Phone: (47) 22 73 56 00

Fax: (48) 22 374783

Phone (351 1) 3017330

Fax: (47) 22 73 56 10

Fax: (351 1) 3017345

Russia:

Singapore:

Spain:

AO Hewlett-Packard

H-P Singapore (Pte), Ltd.

Hewlett-Packard Española, SA

Business Complex Building #2

150 Beach Road

Carretera de la Coruña km 16.500

129223, Moskva, Prospekt Mira

#29-00

E-28230 Las Rozas, Madrid

VVC

Gateway West

Phone: (34 1) 626 16 00

Phone: (7 095) 928-6885

Singapore 0718

Fax (34 1) 626 18 30

Fax: (7 095) 974-7829

Phone: (65) 291-9088

Fax: (65) 292-7089

Hardware Repair Center and

Customer Information Center:

(65) 272-5300

Extended Warranty Support

Contact: (65) 3743173

A-6  Warranty and Support Information

EN

Sweden:

Switzerland:

Taiwan:

Hewlett-Packard Sverige AB

Hewlett-Packard (Schweiz) AG

Hewlett-Packard Taiwan Ltd.

Skalholtsgatan 9, Box 19

In der Luberzen 29

8th Floor

S-164 93 Kista

CH-8902 Urdorf/Zürich

337, Fu-Hsing North Road

Phone: (46 8) 444-2000

Phone: (41) 1/753 71 11

Taipei, 10483

Fax: (46 8) 444-7781

Fax: (41) 1/753 77 00

Phone: (886 2) 712-0404

Fax: (886 2) 715-3107

Hardware Repair Center:

02-717-9673 (North Taiwan)

04-327-0153 (Central Taiwan)

080-733-733 (South Taiwan)

Extended Warranty Support Contact:

080 211-666

Thailand:

Turkey:

United Kingdom:

Hewlett-Packard (Thailand) Ltd.

Hewlett-Packard Company

Hewlett-Packard Ltd.

11th Floor Pacific Place

Bilgisayar Ve Ölçüm Sistemleri AS

Cain Road

140 Sukhumvit Road

19 Mayis Caddesi Nova

Bracknell

Bangkok 10110

Baran Plaza Kat: 12

Berkshire RG12 1HN

Phone: (66 2) 254-6720

80220 Sisli-Istanbul

Phone: 01 334 369222

Fax: (66 2) 254-6731

Phone: (90 212) 224 59 25

Fax: 01 344 363344

Hardware Repair Center:

Fax: (90 212) 224 59 39

(66 2) 661-3900/1/2 ext 6001 ext 6002

Extended Warranty Support Contact:

(66 2) 661-3900/1/2 ext 5125

Customer Information Center:

(66 2) 661-3900/1/2 ext 3232

Venezuela:

Hewlett-Packard de Venezuela CA

Los Ruices Norte

3A Transversal

Edificio Segre Caracas 1071

Phone: (58 2) 239 42 44

Fax: (58 2) 239 30 80

..

A Warrantyand

Support

EN  Warranty and Support Information  A-7

A-8  Warranty and Support Information

EN

B

Printer Specifications

Printer Specifications

Environmental Specifications

Operating Environment

(Printer plugged into an AC outlet):

Temperature: 10 ºC to 32.5 ºC (50 ºF to 90.5 º F)

Humidity: 20%-80% (no condensation)

Storage Environment

(Printer unplugged from the AC outlet):

Temperature: 0 ºC to 40 ºC (32 ºF to 104 ºF)

Humidity: 10%-80% (no condensation)

Noise Level

During printing: 5.5 Bels Sound Power Level (per ISO 9296)

During Standby and SleepMode: silent

Electrical Specifications

Power Requirements

100-120 v (+/-10%), 50/60 Hz (+/- 2); 127 v NOM, 6C

220 v (+/-10%), 50/60 Hz (+/- 2 Hz)

240 v (+/-10%), 50 Hz (+/- 2 Hz)

Power Consumption

During printing: 120 W (average)

During standby or SleepMode: 5 W

Minimum Recommended Circuit Capacity

[email protected],[email protected]

Physical Specifications

Dimensions:

Width

335.2 mm (13.2 in)

Depth

312.4 mm (12.3 in)

Storage Height

228.6 mm (9.0 in)

Operating Height (Letter Height)

370.8 mm (14.6 in)

Weight (Cartridge Installed)

7.0 kg (15.5 lb)

Print speed

6 pages per minute

Paper Input Bin capacity

Holds up to 100 sheets of regular weight paper or up to 10 envelopes

Paper Output Bin capacity

Holds up to 100 sheets

Front Output Slot capacity

Stack 1 transparency or up to 20 sheets of other media in front of the Front

Output Slot

Minimum paper size

76.2 x 127 mm (3 x 5 in)

Maximum paper size

215.9 x 355.6 mm (8.5 x 14 in)

Base memory

2 MB of ROM and 1 MB of RAM

Upgradable Memory Expansion

One slot available for a 1-, 2-, 4-, or 8-MB, 70ns or faster, 5 V JEIDA card

Print Resolution

600 dots per inch (dpi)

Duty Cycle

6000 single-sided pages per month

EN  Printer Specifications  B-1

Regulatory Information

VCCI Statement (Japan)

image83

The VCCI statement, similar to the FCC regulations, is required in Japan.

Laser Statement for Finland

LASERTURVALLISUUS

LUOKAN 1 LASERLAITE

KLASS 1 LASER APPARAT

HP LaserJet XXXX -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on määritetty standardin EN 60825 (1991)

mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla

saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

B-2  Printer Specifications

EN

HUOLTO

HP LaserJet XXXX -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 770-795 nm

Teho 5 mW

Luokan 3B laser

B

.

Printer Specifications

EN

Printer Specifications  B-3

Environmental Product Stewardship

Hewlett-Packard has created the Environmental Product Stewardship program on a corporate-wide level to ensure that HP products conform to national and worldwide environmental standards.

Protecting the Environment

Hewlett-Packard Company is committed to providing quality products in an environmentally-sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment.

This HP LaserJet printer design eliminates:

·Ozone production

This HP LaserJet printer does not use high-voltage corona wires in the electrophotographic process. Instead, it uses charging rollers in the toner cartridge and in the print engine. Therefore, this printer does not generate appreciable ozone gas (O3).

·CFC usage

Ozone-depleting chemicals (Chloroflorocarbons, for example) have been eliminated from the manufacturing sites of this printer. CFCs are not used in the manufacturing of the packaging.

This HP LaserJet printer design reduces:

·Energy consumption

Energy usage drops from an average of 120W during printing to as little as 5W while in Standby/Sleep mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this printer. This product qualifies for the United States Environmental Protection Agency’s ENERGY STAR Program. ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products.

As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency.

·Toner consumption

EconoMode uses about 50% less toner thereby extending the life of the toner cartridge.

image84

B-4  Printer Specifications

EN

·Paper use

This printer allows manual duplexing (two-sided printing) and this reduces paper usage and the resulting demands on natural resources.

·Transportation fuel consumption and emissions

HP LaserJet printers are shipped from manufacturing sites to distribution centers in bulk packs. Because more printers can fit on each pallet, fuel consumption and emissions are reduced.

HP LaserJet Printer: Worldwide Recycling

·Plastics

Major plastic parts have markings which enhance the ability to identify and recycle the materials at the end of the printer’s life.

·Manuals

The manuals are printed on recycled paper using vegetable-based inks without added heavy metals. Therefore, the manuals are recyclable.

·Paper

This printer is suited for the use of recycled papers that meet the HP LaserJet Printer Family Paper Specification Guide. See Appendix A for part numbers and ordering information.

HP LaserJet Printer: U.S.A. Recycling

·Toner cartridges

Each HP LaserJet Toner Cartridge box sold in the U.S. contains instructions and a shipping label for returning the cartridge to HP for recycling. HP pays the postage.

·Printer and parts

HP’s Hardware Recycling Organization will take back this printer and other HP products when you have no further use for them. HP disposes of these products in an environmentally-sound manner. Many of the functional parts are recovered, tested, and reused as fully warranted service parts (used parts are not used in new product manufacturing). The remainder of the product parts are recycled if possible. Call (800) 535-7933 for this service

B

.

Printer Specifications

EN

Printer Specifications  B-5

Laser Safety Statement

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1″ laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside this printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

W A R N I N G !  Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure.

B-6  Printer Specifications

EN

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name:  Hewlett-Packard Company

Manufacturer’s Address:  11311 Chinden Boulevard

Boise, Idaho 83714-1021, U.S.A.

declares that the product

Product Name:  HP LaserJet 6Lprinter, Laser Printer

Model Number:  C3990A

Product Options:  All

conforms to the following Product Specifications:

Safety:  IEC 950: 1991+A1+A2+A3/EN 60950: 1992+A1+A2+A3

IEC 825-1:1993/EN 60825:1994 Class 1 (Laser/LED)

EMC:  CISPR 22:1993+A1 / EN 55022:1994 Class B1

EN 50082-1:1992

IEC 801-2:1991 / prEN 55024-2:1992-  4 kV CD, 8 kV AD

IEC 801-3:1984 / prEN 55024-3:1991-  3 V/m

IEC 801-4:1988 / prEN 55024-4:1992-  0.5 kV Signal Lines

1.0 kV Power Lines

IEC 1000-3-2:1995 / EN61000-3-2:1995

IEC 1000-3-3:1994 / EN61000-3-3:1995

FCC Title 47 CFR, Part 15 Class B2 / ECES-003, Issue 2/VCCI-21

AS/NZS 3548:1992/CISPR 22:1993 Class B1

Supplementary Information:

The product herewith complies with the requirements of the following Directives and carries the CE-marking accordingly.

the EMC Directive 89/336/EEC
the Low Voltage Directive 73/23/EEC
1)The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2)This Device complies with Part 15 of the FCC rules. Operation is subject to the following conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

December 1, 1996

For Compliance Information ONLY, contact:

B

.

Printer Specifications

Australia Contact:  Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph

Street, Blackburn, Victoria 3130, Australia

(Phone: 61 3- 272-2895; Fax: 613-898-7831)

European Contact:  Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH,

Department HQ-TRE/Standards Europe, Herrenberger Strabe 130, D-71034 Bö blingen (FAX: 49-7031-14-6429)

USA Contact:  Product Regulations Manager, Hewlett-Packard Company,

P.O. Box 15, MS 160, Boise, ID 83707-0015 (Phone: 208-396-6000)

EN  Printer Specifications  B-7

B-8  Printer Specifications

EN

INDEX

A

accessories, ordering A-3

adding paper 1-5, 3-2

adjusting paper guides 3-7

alternative installation 1-8

ammonia 4-4

B

blank pages 4-10, 4-11

buttons

SEE control panel

C

cables

SEE parallel cables

canceling a print job 3-6

CFCs (Chloroflorocarbons) B-4

character shadows 4-8

Chloroflorocarbons (CFCs) B-4

cleaning printer 4-4

clearing data 3-6

clearing paper jams 4-2

clothing, removing toner 4-4

common problems

SEE troubleshooting

connecting

parallel cable 1-3

power cord 1-3

control panel

indicator lights 2-1

tasks 2-2

troubleshooting 4-5

using 2-1

curling

envelopes 3-4

reducing 3-7, 4-10

transparencies 3-7

when duplexing 3-5

custom installation 1-8

custom sized media 3-1

custom sized paper, printing  3-7

D

data

clearing 3-6

unprinted 4-5

data light

SEE indicator lights

status 2-1

Declaration of Conformity B-7 default settings 3-6 deleting print job 3-6

disk space requirements 1-6 double sided printing 3-5

SEE duplex printing

DRAM

SEE memory cards

DRAM memory cards 1-10

dropouts 4-9

duplex printing 3-5

SEE duplexing

duplexing 3-5

avoiding curls 3-5

multiple paper feeds 3-5

paper jams 3-5

tips 3-5

duty cycle B-1

E

EconoMode 3-8

energy consumption B-1, B-4

Energy Star compliance B-4

envelopes 3-1

output options 3-2

size 3-1

sizes 3-1

wrinkling 3-4

environment

operating B-1

protecting B-4

storage B-1

Environmental Product Stewardship B-4

error conditions, removing 3-6

Error Light 2-1

SEE indicator lights

stays on 1-3

error messages, windows 4-12

executive paper size 3-1

Express Exchange A-2

F

faded print 3-8

Front Output Slot

capacity B-1

identifying 1-1

using 3-2

front panel

SEE control panel

Front Panel Button

identifying 1-1, 2-2

testing 1-5

using 2-2

G

graphics, printing problems 4-10

guides, paper 1-5

H

hardware error 4-5

hardware requirements

SEE system requirements

help

SEE online help

help files, selecting 1-8

HP Customer Information Center A-3

HP Direct Ordering A-3

HP LaserJet Paper, ordering A-3

HP LaserJet Printer Cable

ordering A-3

HP LaserJet toner cartridge

SEE toner cartridge

HP media

ordering A-3

using 3-7

HP Multipurpose Paper

ordering A-3

HP paper specification guide A-3

HP Repair Services A-2

I

illegible text 4-14

image quality 1-2

indicator lights

blinking 2-2

Index

.

EN  Index-1

.

Index

SEE control panel

DOS troubleshooting 4-13

identifying 1-1

status 2-2

troubleshooting 4-5, 4-12

installation

considerations 1-6

installing

printer 1-1

printer software 1-6

toner cartridge 1-2

internal mirror 4-8

interrupt print job 3-6

L

labels

attaching to printer 1-4

for printer 1-1

printing  3-7

tips for printing 3-7

landscape

SEE paper orientation laser safety statement B-6 Laser Statement for Finland B-2 legal sized paper 3-1 letter paper size 3-1

letterhead

printing 3-4

printing on 3-4

license agreement A-4

lights

SEE indicator lights

loading

paper input bin 1-5

single sheet input slot 3-3

loading paper 1-5

M

manual feed mode 3-6

pause when printing 3-6

when duplexing 3-5

maximum paper size B-1

media

minimum size 3-7

moisture content 3-4

ordering A-3

SEE ALSO paper

special 3-7

media sizes 3-1

memory

adjusting 1-10

capacity 4-15

expansion B-1

printer B-1

setting 1-10

memory cards

DRAM installation 1-10

installing 1-10

ordering A-3

specifications 1-10

speed 2-2

Memory Expansion Cover 1-10

minimum paper size B-1

multiple paper feeds, frequent 4-6

N

network information 4-15

noise level B-1

O

online help

How Do I 1-9

overview 1-9

status window 1-9

troubleshooting 1-9

using 1-9

operating environment B-1

ordering

accessories A-3

information A-3

supplies A-3

output paper path 3-2

ozone emission B-4

P

paper

adding 1-5, 3-2

centering 1-5

custom-sized 3-1

loading 1-5

ordering A-3

orientation 3-1

realigning 1-5

recycled 3-1, B-5

removing 1-5

sizes 3-1

paper guides

adjusting 3-7, 4-3

centering 3-3

identifying 1-1

using 1-5

Paper Input Bin

attaching label 1-4

capacity B-1

identifying 1-1

using 3-2

Paper Input Support

identifying 1-1

paper jams

causes 4-2

clearing 4-2

frequent 4-6

paper will not feed 4-3

Paper Output Bin

capacity B-1

identifying 1-1

using 3-2

Paper Output Support

identifying 1-1

Paper Path Lever

identifying 1-1

lower position 3-2

position 3-2

upper position 3-2

paper specification guide A-3

paper supports 1-5

paper texture 4-7, 4-8

parallel cable

connecting to printer 1-3

defective 4-5

parallel cables, connecting 1-3

parallel port 1-3

parts, ordering A-3

pausing  3-6

pausing printing 3-6

PCL driver, selecting 1-8

photosensitive drum 4-8

Poland, sales and service A-7

postcards, output options 3-2

power consumption B-1

power requirements B-1

preparing for printing 3-1

print density, adjusting 4-9

print job, deleting 3-6

print media 3-1

SEE envelopes

SEE paper

SEE transparencies

Index-2

EN

print quality

media 3-1

preserving 4-4

problems 4-7

troubleshooting 4-7

print resolution B-1

print speed B-1

print, faded 3-8

printer

dimensions B-1

parts, recycling B-5

problems 4-5

specifications B-1

printer cable, ordering A-3

Printer Door, identifying 1-1

printer drivers

adjusting memory setting 1-10 printer software

installing for Windows 1-7

not configured 4-5

troubleshooting 4-12

printing

custom sizes 3-7

labels 3-7

letterhead 3-4

on both sides of paper 3-5

pausing 3-6

self-test page 4-1

special media 3-7

stopping 3-6

tasks 3-5

transparencies 3-7

problems

SEE troubleshooting

R

RAM (Random Access Memory) 1-6 Random Access Memory (RAM) 1-6 ready light

SEE indicator lights

recycling

paper B-5

plastics B-5

U.S.A. B-5

worldwide B-5

redistributing toner 3-8

regulatory information B-2

removing

error conditions 3-6

toner from clothing 1-2, 4-4 repairs A-1, A-2 requirements, disk space 1-6 resetting printer 3-6 resolution

print B-1

reducing 4-5

resume printing 3-6

returning printer A-2

S

sales offices, worldwide A-5

self-test page, printing 4-1

service information A-1

set up printer

SEE installing

settings, default 3-6

setup

SEE installing

Single-Sheet Input Slot

for letterhead 3-4

identifying 1-1

using 3-1, 3-3

size

paper 3-1

printer B-1

SleepMode 1-3

sliding paper guides 1-5

smudges

in printing 4-7

software

license agreement A-4

SEE printer software

specifications

electrical B-1

environmental B-1

printer B-1

standard installation 1-7

status indicator lights 2-2

status window 1-8

status window messages 1-9

stop printing 3-6

stopping a print job 3-6

storage environment B-1

streaks, in printing 4-7

supplies, ordering A-3

support, worldwide A-5

switchbox

guidelines 4-15

troubleshooting 4-5

system requirements

host-based driver 1-6

PCL driver 1-6

T

tasks, printing 3-5

testing

printer 1-5

toner

cleaning spills 1-2

density 4-7

extending life 3-8

redistributing 3-8

removing from clothing 4-4

toner cartridge

cleaning spills 1-2

defective 4-4

expected toner life 3-8

exposing to light 1-2

installing 1-2

life span 3-8

ordering A-3

recycling 3-8

removing sealing tape 1-2

returning A-2

storing 1-2

SEE toner life

warranty A-2

toner spills 1-2

transparencies

capacity 3-2

output options 3-2

printing  3-7

tips for printing 3-7

troubleshooting

basic steps 4-5, 4-10

blank pages 4-10

SEE clearing paper jams

common problems 4-1

control panel 4-5

print quality 4-7

printer 4-5

printer installation 4-12

SEE printer problems

printer software 4-12

SEE self-test page

Index

.

EN  Index-3

.software installation 4-12

wrinkled pages 4-10

True Type fonts, selecting 1-8

two-sided printing 3-5

typical installation 1-8

V

VCCI statement B-2

W

wake up printer 4-1

warranty A-1, A-2

hardware service A-2

toner cartridge A-2

warranty period A-1

Windows 3.1x

installation requirements 1-6

installing printer software 1-7

Windows 95

installation requirements 1-6

installing printer software 1-7

worldwide sales and service offices A-5

Index

Index-4

EN

image85

Copyright ©1997

Hewlett-Packard Co.

Printed in Germany 5/97

Manual Part No.

C3990-90901

image86image87image88

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