HP Media Vault Limited Warranty MVWarranty Support Guide

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The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP.

Hewlett-Packard Company

P.O. Box 4010

Cupertino, CA 95015-4010 USA

Copyright © 2006 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

HP supports lawful use of technology and does not endorse or encourage the use of its products for purposed other than those permitted by copyright law.

The information in this document is subject to change without notice.

HP Media Vault Limited Warranty

Duration

Hardware  1 year Limited Warranty

Software  90 days Technical Support

General Terms

This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products purchased in one country/region may be transferred to another country/region, where HP or its authorized service providers offer warranty service for the same product model number, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/ region. Standard warranty service response time is subject to change due to local parts availability. If so, your HP authorized service provider can provide you with details.

HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments.

This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country/region distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware. The term “HP Hardware Product” DOES NOT include any software applications or programs; non-HP products or non-HP branded peripherals.

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All non-HP products or non-HP branded peripherals external to the HP Hardware Product

— such as external storage subsystems, displays, printers, and other peripherals — are provided “AS IS” without HP warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you.

HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability or (b) with equivalent products to an original product that has been discontinued. Replacement parts are warranted to be free from defects in material or workmanship for ninety

(90)days or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is longer.

During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All component parts or hardware products removed under this Limited Warranty

become the property of HP. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.

Exclusions

HP does not warrant that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product.

This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in transit; (g) by modification or service by anyone other than

(i)HP, (ii) an HP authorized service provider, or
(iii)your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY

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CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS — INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP — THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/ REGION TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing.

Types of Warranty Service

To enable HP to provide the best possible support and service during the Limited Warranty

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Period, you may be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable.

HP strongly encourages you to accept the use of or to employ available support technologies provided by HP. If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements. Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased.

Customer Self Repair Warranty Service

In countries/regions where it is available, your HP Limited Warranty may include a customer self repair warranty service. If applicable, HP will determine in its sole discretion that customer self repair is the appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service. This will save considerable repair time. After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center, and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally thirty (30) days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective product may result in HP billing you for the replacement.

With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If customer self repair applies to you, please refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at:

http://www.hp.com/support

Pickup and Return

Warranty Service

Your HP Limited Warranty may include a pickup and return warranty service. Under the terms of pickup and return service, HP will pick up the defective unit from your location, repair it, and return it back to your location. HP will incur all repair, logistics, and insurance costs in this process.

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from the service location. In addition, you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping.

Service Upgrades

HP has a range of additional support and service coverage for your product that can be purchased locally. However, some support and related products may not be available in all countries/regions. For information on availability of service upgrades and the cost for these service upgrades, refer to the HP Web site at:

http://www.hp.com/support

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Options Limited Warranty, Software and Digital Content

Your Options Limited Warranty is a one (1) year (HP Options Limited Warranty Period) parts replacement warranty on any HP branded or Compaq-branded options (HP Options). If your HP Options are installed in an HP Hardware Product, HP may provide warranty service either for the HP Options Limited Warranty Period or the remaining Limited Warranty Period of the HP Hardware Product in which the HP Options are being installed, whichever period is the longer but not to exceed three (3) years from the date you purchased the HP Options. The HP Options Limited Warranty Period starts on your date of purchase. Your dated sales or delivery receipt, showing the date of purchase, is your start date. Non-HP options are provided “AS IS”. Non-HP manufacturers and suppliers may provide warranties directly to you. EXCEPT AS PROVIDED IN ANY SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE REQUIRED BY LOCAL LAW, SOFTWARE AND THIRD PARTY DIGITAL CONTENT, INCLUDING THE OPERATING SYSTEM OR ANY SOFTWARE OR THIRD PARTY DIGITAL CONTENT PREINSTALLED BY HP ARE PROVIDED “AS IS”. EXCEPT AS SPECIFICALLY PROVIDED IN THIS LIMITED WARRANTY, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY OR ARISING FROM ANY THIRD PARTY DIGITAL CONTENT PREINSTALLED ON YOUR HP HARDWARE PRODUCT.

HP Customer Care Online

Visit the HP Customer Care Support Web site at http://www.hp.com/support for up-to-date information 24 hours a day, seven days a week. You’ll find troubleshooting documents, maintenance and efficiency tips, and ideas for using your product.

Where is my User’s Guide?

The User’s Guide is included on the Software Installation Disc. You must install the software to access the User’s Guide. The guide also contains a troubleshooting section to help you solve common problems.

1.On the desktop, click the HP Media Vault icon.
2.Click the Help & Support tab.
3.Click User’s Guide.

Your Local Reseller

If you need help with your HP Media Vault, contact your local reseller for the latest information regarding HP products and services and support under HP’s comprehensive menu of reseller services. You can also obtain support from HP directly. The list of telephone numbers begins on the next page.

Before You Contact HP

Check the troubleshooting section in the HP Media Vault User’s Guide.

If you received an error message, write it down before you call.

Make sure that you are at your computer and have your media vault installed when you call.

Gather the information listed in the following table:

Gathering Information

Media vault model

number

Media vault serial

number

Purchase date of

Media vault

Computer brand and

model

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Gathering Information

Computer operating

system and version

Amount of memory

installed in computer

Router brand and

model

Digital media adapter

brand and model if

applicable

Obtaining Warranty Repair Service

To obtain hardware warranty service, call Customer Care or a participating authorized HP Personal Computer Repair Center at one of the numbers listed later in this document.

Customer Care Phone Numbers

Use the HP Customer Care number during and after your product’s warranty period. Support is provided free of charge during the warranty period. A per-incident charge applies after the warranty period.

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Note: Long distance charges may apply.

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During Warranty Period

US

Free phone support is available for customers whose media vaults are still within their stated warranty period. 1 800 474 6836

Canada

HP Customer Care in English and French 1 800 474 6836

Europe

Austria

0820 87 4417

Belgium

070 300 004

France

0892-696022

Denmark

70202845

Finland

0203-66-767

Germany

0180 5652 180

Italy

848-800-871

Netherlands

0900-2020-165

Norway

0815 62 070

Portugal

0808-201-492

Spain

902-010-059

Sweden

077-120-4765

Switzerland

0848-672 672

Republic of Ireland

01890 92 39 02

United Kingdom

0870-010-4320

Asia/Pacific

Australia

1-300-721-147

China

800-820-6616

Hong Kong SAR

2802-4098

India

1-800-114772

Indonesia

21-350-3408

Korea

1588-3003

Malaysia

1-800-8588

New Zealand

0-800-441-147

Philippines

2-867-3551

Singapore

6272 5300

Taiwan

8722-8000

Thailand

(2) 353-9000

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Latin America

Mexico

800/474-6836

Mexico City

55-5258-9922

Returning a Media Vault

If your HP Media Vault requires replacement and is under warranty, call the appropriate number for your country/region.

If your HP Media Vault is out of warranty, you can replace it for a fee. HP does not repair drives. For out-of-warranty replacement options, call the appropriate number for your country/ region to receive instructions.

Operating Specifications

Electrical ratings: AC INPUT 100–127V ~3.0A

or 200–240V ~2.0A

50/60 Hz

Operating temperature: 5° to 35° C

Storage temperature: –30° to 60° C

Operating humidity: 10 to 80% RH (no condensation allowed)

Power Consumption: 26W single drive, 36W dual drive

Regulatory and Safety Information

WARNING text indicates that failure to follow directions could result in damage to equipment, loss of information, bodily harm, or loss of life.

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WARNING: Inserting your hand or a foreign object into the expansion bay may result in electric shock, injury, or damage to the equipment.

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WARNING: Please read the “Additional Safety Information” located later in this document before installing and connecting your HP Media Vault to the electrical power system.

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Batteries are delivered with this product. When empty, do not throw them away but collect as small chemical waste.

WARNING: The HP Media Vault uses a lithium battery, type CR2032. There is danger of an explosion if the battery is incorrectly replaced. Replace only with the same, or equivalent, type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

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FCC Regulatory and Safety Information (USA Only)

WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

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communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet that is on a circuit different from the receiver.
Consult the dealer or an experienced radio/TV techni-cian for help.

The system RFI and Radiated Immunity tests were conducted with supported peripheral devices and shielded cables, such as those you receive with your system. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. To comply with the limits for an FCC Class B computing device, always use shielded signal cables and the power cord supplied with this unit.

WARNING: When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

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Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swim-ming pool.
Avoid using this product dur-ing an electrical storm. There may be a remote risk of elec-tric shock from lightning.

DOC Statement (Canada Only)

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Additional Safety Information

This product has not been evaluated for connection to an “IT” power system (an AC distribution system with no direct connection to earth, according to IEC 60950).

This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

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AC Power Safety Warning

WARNING: Install the HP Media

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Vault near an AC outlet. The AC

power cord is the HP Media

Vault’s main AC disconnecting

device and must be easily

accessible at all times. For your

safety, the power cord

provided with your HP Media

Vault has a grounded plug.

Always use the power cord

with a properly grounded wall

outlet, to avoid the risk of

electrical shock.

WARNING: Your HP Media

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Vault is provided with a

voltage select switch for use in

a 115 or 230V power system.

The voltage select switch has

been pre-set to the correct

voltage setting for use in the

particular country/region

where it was initially sold.

Changing the voltage select

switch to the incorrect position

can damage your HP Media

Vault and void any implied

warranty.

WARNING: Do not operate the

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HP Media Vault with the cover

removed.

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© 2006 Hewlett-Packard Development Company, L.P.

Printed in China

www.hp.com

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